RETURNS OR EXCHANGES

We hope you are satisfied with the swimsuits you purchase on creotalk.com. If you are not satisfied with your purchase, we will do our best to provide flexible and safe return and exchange services.

🕒 Return and Exchange Time Policy
You can apply for a return or exchange within 30 days after receiving the product.
Applications after 30 days will not be accepted.

✅ Return and Exchange Conditions
In order to protect the health and rights of all customers, the products must meet the following conditions:
The products have not been worn, washed, contaminated or damaged;
The products still retain the complete tags and original packaging;
Women’s swimsuit bottoms or one-pieces must keep the sanitary stickers intact;
Not gifts, special/final promotion products;
Submit a valid order number and photos when submitting a return and exchange application (if there is a quality issue).

❌ Non-returnable situations
We do not accept the following types of return requests:
Swimsuits with hygienic stickers torn off or obvious signs of trying on;
Exceeding the 30-day return period;
Items treated with laundry detergent/perfume;
Items marked as “final sale” or “customized”;
Gifts and accessories (such as swimming caps and glasses) unless there are quality problems.

🔁 Exchange service instructions
You can apply for an exchange of size, color or the same style of goods;
If you need to exchange for a different product, please return it first and then place a new order;
All exchanges are subject to stock availability;
The exchange process is free of charge, and a free return label is provided for the first round of exchanges (only in the United States).

💸 Refund instructions
After the returned goods are inspected and accepted, the refund will be returned to your payment account within 3-5 business days;
The shipping fee paid for the initial order (if any) is non-refundable unless there is a quality problem with the product;
Credit card refunds may be delayed by 1-2 account periods due to bank processing.

🚚 How do I submit a return/exchange request?
Visit our Returns Center: customerservice@creotalk.com
Enter your order number + email address to log in;
Select the item you want to return and the reason for the return;
Download and print the return label (for customers in the United States);
Pack the item properly, label it and deliver it to the nearest USPS/UPS outlet;
We will handle the follow-up within 2-3 business days after receiving the item.

🌍 International Return Policy
International orders can apply for returns, and the shipping fee is at your own expense;
Refunds will be processed after receiving the item, but we do not provide international exchanges;
Please make sure to indicate “Return – No Commercial Value” when returning the item to avoid customs duties.

📸 Is there a quality problem?
If the item is damaged, the wrong style is sent, or there is a serious workmanship problem, please take a photo and contact us by email within 48 hours after receiving the package. We will give priority to arranging a reissue or refund for you.