PROBLEM CLAUSE

Welcome to creotalk.com’s customer support center! Here are some frequently asked questions we’ve compiled to help you quickly.

🛒 Ordering
Q1: How do I place an order?
A: After browsing the products, select the size and color, click “Add to Cart”, then go to the checkout page to fill in the delivery information and complete the payment.

Q2: Can I modify my order?
A: Once the order is confirmed, we will arrange it immediately. If you need to modify it, please contact us as soon as possible at customerservice@creotalk.com and we will do our best to assist.

Q3: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay and Shop Pay.

📏 Size and Product Information
Q4: How do I choose the right size?
A: You can choose according to your usual shopping size habits, or please contact us for advice.

Q5: Does the swimsuit have a lining or chest pad?
A: Yes, most of our women’s swimsuits have removable chest pads and soft lining to ensure comfort and coverage. Men’s swim trunks vary according to style, please see the product page description for details.

Q6: Is the product image consistent with the actual product?
A: We try our best to ensure that the product image accurately reflects the actual color and detail, but the display effect may vary slightly on different devices.

🚚 Delivery and Shipping
Q7: Do you provide international delivery?
A: Yes.

Q8: How much is the shipping cost?
A: We provide free shipping service, and some international orders may include taxes.

🔁 Return and Exchange Policy
Q9: How do I return or exchange an item?
A: Please apply within 30 days of receiving the item. The item must be unworn, unwashed, and in the original packaging and tags.

Q10: Do I need to pay for shipping for returns?
A: A return label is provided free of charge for the first return or exchange. If the size is changed multiple times or the return is not due to quality issues, we may charge a handling fee.

Q11: How long will it take for me to receive a refund?

A: After the returned goods are inspected and accepted, we will process the refund within 3-5 working days, and the funds will be returned to your payment account.

📦 Order Tracking and Questions

Q12: How do I track my order?

A: After shipment, you will receive a confirmation email with the logistics tracking number. Click the link to view the delivery status in real time.

Q13: I received the wrong product/size, what should I do?

A: We are very sorry! Please contact our customer service immediately (attach photos), and we will arrange a replacement or refund for you as soon as possible.